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Return & Refund Policy

The Answers You Need

Embroidery Club: FAQ

What is your return/refund policy? 

I gladly accept returns

A written request via email to within 7 days of delivery and dispatch of items back within 14 days of delivery.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Digital downloads

  • Items on sale


Refunds will be made within 48 hours of receipt of the return to the seller. Full refund less shipping and tranaction fees (2-3%) will be made to the original form of payment made or can be used as store credit.

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Feel free to contact us through the Contact Form below or email us at
We do also use Facebook @KindredSpiritArtStudioCA  and Instagram @KindredSpiritCanada  so please do reach out!

Contact Us

Vancouver, BC, Canada

+1 778-522-9822

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Embroidery Club: Contact
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